Who We Are
Our website address is: https://prestigeoysters.com.au. This website is owned by Peter Famelis t/as Prestige Oysters. This business is located at 26 Cook Pl, Cook ACT 2614
Prestige Oysters has implemented measures in order to protect the privacy of any personal information we hold. This policy describes the way that we collect, hold and disclose personal information about individuals.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable in accordance with the Australian Privacy Principles (APPs) set out under the Privacy Act 1988 (Cth).
Why do we collect personal information?
We collect and hold your personal information to allow us to perform our business functions. For example, we may collect your personal information to enable you to participate in a Prestige Oysters promotion or to allow us to market our current and future products and services to you.
What personal information do we hold?
During the course of our business, we may collect personal information from you. The types of personal information we collect will depend on the nature of your dealings with us and may (but does not always) include your name, gender, date of birth, address, contact details as well as any information about you which you have provided to us through promotions or surveys.
We collect and keep with your consent and approval the personal data you provide us, including information such as your name, your ip address, your e-mail address, and phone number as well as any enquiry messages. You own all your information and we do not collect, use or process any other information about you unless you have given us permission, or you have been notified by us.
We receive data about you each time you use the computer, mobile phone or other device in order to access prestigeoysters.com.au such as the pages you visit, the IP address, location, type of browser. We may receive data from our advertising partners, customers or third parties in order to improve the quality of our services to you.
In addition, we may process data from your existing information relating to you to show you commercial content that might be relevant and interesting to you.
We respect the information we receive about you and use it to provide you our services.
What if you don’t provide us with the personal information we request?
If you don’t provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested. How do we collect personal information? We usually collect personal information directly from you such as when you:
- contact us by phone or email
- participate in a promotion or competition conducted by us
- participate in a survey conducted by us
- make a purchase from our website
You can delete, correct or amend your personal information at any time, by sending an e-mail at: firstname.lastname@example.org
We may provide your information if required by law and if deemed necessary to prevent any illegal activity or violation of any applicable laws of the Territory.
This website does not service the current residents of any European Union countries.
How might we use your personal information?
We may use your personal information for purposes including (but not limited to):
- providing you with the Prestige Oysters goods or services you request
- promoting and marketing current and future Prestige Oysters products and services to you
- informing you of upcoming events, special promotions and offers, discounts and other matters which we consider may be of interest to you
- conducting research (including but not limited to client surveys) concerning Prestige Oysters current and future products or services
- to improve the operation or navigation of our website
- to assist us with answering your query or addressing your complaint
- we may use recorded telephone conversations for internal training purposes
- if you have a complaint in relation to the quality of Prestige Oysters products then we may retain the recording of the telephone conversation for verification purposes. We may also disclose the recording to third parties, including professional advisors, in order to address the complaint or any action you may take in relation to the complaint.
We may also use your personal information for other purposes which are related to those listed above and which will be made clear to you at the time we collect that information, or for such purposes as may be required or permitted by law.
Direct marketing is when we advertise our products or promotions to you directly, as opposed to in store or radio advertisements. We will only engage in direct marketing with you we consider you would reasonably expect us to do so. If you tell us you do not want to receive direct marketing from us we will comply with your request.
Other than as set out above, we will not use or disclose your personal information unless we have reasonable grounds to believe you have authorized us to or we are legally required or permitted to do so.
We use Facebook pixel in our website in order to capture aggregate demographics, track user behavior, collect anonymous information about who views our Facebook and Instagram ads and retarget people with advertising campaigns based on how users have interacted with our platform. Use of pixel is fully compliant with Facebook Data Usage Policy. All information gathered is anonymous and is used for statistical and marketing purposes. You can delete Facebook cookie stored in your browser by visiting your browser settings.
Google Analytics & Adwords
We use Google Analytics and Google Ads cookie in order to anonymously track user behavior in our website, gather important statistical information about our platform’s performance and retarget people with advertising campaigns based on how users have interacted with our platform. All information gathered is anonymous. Specifically the Google Ads cookie measures the performance of our advertising campaigns on Google and Google Display network. You can delete the Google Analytics and Ads cookie by visiting your browser settings.
Will we give your personal information to anyone else?
In providing you the information, goods or services you request, we may be required to disclose your personal information to our consultants, contractors and service providers performing services including (but not limited to) promotions agencies, advertising agencies, legal and accounting services, credit reporting, mail-house, transport, prize providers and printing services.
If we provide your personal information to a third party, we generally require the third party to protect your personal information in the same way we do.
Is my personal information secure?
We take reasonable steps to ensure personal information we hold about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.
No data transmission over the internet is totally secure. As a result, any personal information you send to us over the Internet (including via email) will be sent at your own risk.
Your rights of access and correction
The accuracy of your personal information is important. We take reasonable steps to ensure personal information we hold about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information we hold about you is incorrect, please contact us on 0424310098 during office hours.
You have a general right to access the personal information we hold about you. You may contact us on 0424310098 during office hours to request details of your personal information. We can deny your request in some circumstances and if we do so, we will provide you with written reasons for that denial. We will take reasonable steps to give access in a way that meets both our needs and your needs.
Even if you don’t submit such a request, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.
While we make every effort to ensure that the content of this website is accurate, the website is provided ‘as is’ and we make no representations or warranties in relation to the accuracy or completeness of the information provided.
We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats.
Effective as of ……4th August, 2021